Privacy Policy
Last revised: August 2026
CoolTex HVAC respects your privacy. This Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
When you request service or contact us, we may collect your name, address, phone number, email address, ZIP code, and details about your HVAC needs. We also collect standard technical information (such as browser type and pages visited) when you browse our site.
2. How We Use Your Information
We use your information to schedule and perform service, provide estimates, send appointment reminders and service follow-ups, respond to your inquiries, and improve our services. We do not sell your personal information to anyone.
3. Service Visit Records
We maintain records of the work performed at your property, including equipment installed, parts replaced, and service notes. These records help us provide accurate follow-up service and warranty support.
4. Text & Email Communications
By providing your phone number and email, you consent to receive service-related messages, appointment reminders, and occasional follow-ups. You may opt out of marketing communications at any time by replying STOP to a text or clicking unsubscribe in an email. Standard message and data rates may apply.
5. Information Sharing
We share information only as needed to perform your service (for example, with a technician assigned to your job), to comply with legal obligations, or with your consent. We do not share your information for third-party marketing purposes.
6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.
7. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you. To make such a request, contact us using the information below. We will respond in accordance with applicable Texas law.
8. Children's Privacy
Our services are intended for homeowners and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page with an updated "Last revised" date.
10. Contact
Questions about your privacy or this policy? Call us at (832) 281-1111 or email info@cooltex.com.